This situation is not normal. Thanks for marking this as the answer. Cheers for everyone Luc. Please let me know more. The Depth device disappears.

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We want to verify the troubleshooting steps that you’ve done with the USB power settings. Go to Device Manager. Need assistance in fixing the Camera issue on the PC.

Please click ” Accepted Solution ” on the post that solves your issue to help others find the solution. After this activities everything should work properly. See all Show less.

Troubleshooting IntelĀ® RealSenseā„¢ Camera Driver Installation

I recommend you to try the drivers for the PC and check if that helps you fix the issue. System will install again the drivers like on picture but without “virtual” one. I have the latest drivers, Bios is upgraded to latest ver. The Depth device disappears. Click the arrow beside Universal Serial Bus Controllers.


It may affect the manufacturer’s warranty.

Please consider marking my post as ” Accepted solutions ” to help other users with the same issue to find a solution more efficiently. Tech support scams are an industry-wide issue where scammers attempt to trick you into paying for unnecessary technical support services.

Open Device manager 2. Device Manager and Programs and Features. To show appreciation for my help, please click the ” Thumbs Up Icon ” below! Click or the topic for details: I have the cameta question.

In reply to Ryan Fra’s post on January 18, Message 4 of 6. Click on ” Thumps up ” to give me “Kudos”.

The system does not see the webcam Intel RealSense 3D (F200) after resume from sleep.

Did the DCM driver install correctly? Look under Imaging devices. Check the camera now. I have the same question Ryan Fra Replied on January 18, Uncheck “Allow the computer to turn off this device to save power”.


You can also right-click on the Depth node and select Update Driver Software. I tried many solutions include register mods, USB power settings etc.

The Windows Update installation of the driver may interfere with your manual installation. Let’s try reinstalling the drivers to try and fix the issue. Welcome to reqlsense HP Support Forums! U ninstall all occurrences of camera if exist. So what should I do now? I am just confused now.