Service or replace your HP product if you completed all preceding steps. Gather the following items to clean the cartridges and carriage:. See your browser’s documentation for specific instructions. To see if your product is still under warranty, go to the warranty check website http: Remove the new cartridge from its package, and make sure that you touch only the black plastic.

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Let HP identify any out-of-date or missing drivers and software How does HP use product data collected with this service? HP encountered an error while trying to scan your product. Remove the problem cartridge.

Pushing the cartridge in firmly. If you remove the black cartridge, the printer prints slowly and the colors in the printouts might differ. The carriage moves to the right side of the printer. Select an operating system and version to see available software for this product. If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube.

HP has scanned your product but currently has no suggestions for driver updates. Check to see if the print carriage will move freely from one side of the product to the other.

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A ‘Paper Jam or Carriage Jam’ Message Displays for HP Photosmart C4380 All-in-One Series

To see if your product is still under warranty, go to the warranty check website http: Follow these steps to remove and then reinstall the cartridge. Or, view all available drivers for your product below. Clean the phltosmart contacts. Lightly press down on the cartridge to release it, and then pull it toward you out of the slot. The printer shown is the C If you are still unable to print, repeat these steps to clean and reseat the cartridges.

See your browser’s documentation for specific instructions. Do not clean the ink nozzles. Lower the front cover and slowly remove any jammed paper Turn photowmart the product.

Verify that the print carriage can move freely Turn off the product. Make sure that the carriage holding the cartridge moves to the right.

The electrical contacts in the cartridge slots. If it is a new product, make sure all the packaging material is removed.

HP PhotoSmart C Inkjet Cartridge and Printer Supplies at

After you have cleared the paper, check to make sure no scraps of paper are stuck in the product. Wait until the carriage is idle and silent, and then lightly press down on a cartridge to release it.

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HP Customer Support – Software and Driver Downloads

Hold the cartridge with the HP logo on top, and then gently push the upper part of the cartridge forward into the cartridge slot until it clicks into place. Please try again shortly. HP Download and Install Assistant makes it easy to download and install your software. Reinsert the cartridge into its slot by gently pushing the upper part of the cartridge forward until it clicks into the socket. Service or replace your HP product if you completed all preceding steps.

This tool applies to Microsoft Windows PC’s only.

HP is compiling your results.